Refund policy

We want you to be completely satisfied with your purchase. If you are not satisfied with your product, you may request a return in accordance with the policy below.

1. Return Period

We offer a 14-day return policy from the date of delivery.

To be eligible for a return, you must contact us within 14 days of receiving your order.

Returns are accepted only if the product is damaged, defective, or the wrong product was delivered. Products that are not damaged, defective, or incorrectly delivered are not eligible for return.

2. Return Eligibility

To qualify for a return:

  • The item must be unused and in its original condition.
  • The product must be returned with its original packaging, tags, and accessories, where applicable.
  • Proof of purchase/order details must be provided.
  • The product must not show signs of use, damage, modification, or misuse.
  • The product must be securely packed to prevent damage during return shipping.

3. Unboxing Video Requirement

For products that arrive by courier or delivery service, a continuous, clear unboxing video is mandatory for any return, refund, replacement, or damage claim.

Customers must:

  • Record the package before opening it, clearly showing the shipping label and package condition.
  • Record the entire unboxing process continuously, without cuts or edits.
  • Clearly show the product and its condition immediately after opening.
  • Keep the packaging and all included items until the issue has been resolved.

Claims for damaged, defective, missing, or incorrect products may not be accepted without a valid unboxing video.

The unboxing video must clearly demonstrate the condition of the package and product at the time of delivery.

4. Damaged or Incorrect Products

If you receive a product that is damaged, defective, or different from what you ordered, please contact us as soon as possible and preferably within 48 hours of delivery.

Please provide:

  • Your order number
  • Clear photos of the product and packaging
  • The required unboxing video
  • A brief description of the issue

After reviewing the information, we will determine whether the product qualifies for a replacement, return, or refund.

5. Non-Returnable Items

Returns may not be accepted for:

  • Products that have been used, installed, modified, or damaged after delivery
  • Products without their original packaging
  • Products damaged due to improper handling, installation, or misuse
  • Products returned after the 14-day return period
  • Products for which the required unboxing video is not available, where the claim involves damage, missing items, or delivery condition

6. Refunds

Once your returned product is received and inspected, we will notify you whether your refund has been approved or rejected.

If approved, the applicable refund will be processed through the original payment method or another suitable method determined by us.

The time taken for the refund to appear in your account may vary depending on your bank or payment provider.

7. Return Shipping

Unless the product is damaged, defective, incorrect, or otherwise eligible for a seller-approved return, the customer may be responsible for the return shipping charges.

If the return is approved due to an error on our part or a qualifying product issue, we will provide further instructions regarding return shipping.

8. Exchange / Replacement

If an eligible product is approved for exchange or replacement, the replacement will be subject to product availability.

If the requested product is unavailable, we may offer a refund or another suitable resolution.

9. How to Request a Return

To request a return, please contact our customer support team with:

  • Order number
  • Name and contact details
  • Reason for return
  • Photos of the product, where applicable
  • Complete unboxing video, where applicable

Our team will review your request and provide the next steps.

10. Important Notice

Customers are strongly advised to record the complete unboxing process for every order. The video should begin before opening the package and continue until the product and its contents have been fully inspected.

Failure to provide a valid unboxing video may affect our ability to approve claims relating to transit damage, missing items, or incorrect products.

We reserve the right to inspect and verify all return and refund requests before approving them.

send details via Whatsapp or through Email

+91 70127 64258 / deinterluxe@gmail.com